لوحة-الفونيكس-الخشبية

How much will shipping cost for my order?

If you are inside Egypt, shipping fees vary depending on the governorate. Shipping is free for orders above 1999 EGP using the discount code “SHIPFREE”.

Note: To use the discount code, enter it in the “Discount Code” field before completing checkout.

Do you ship internationally?

International shipping is available in coordination with customer service. Shipping fees are calculated based on weight and vary from country to country. Customs duties and local fees are not included.

Can I pick up my order myself?

Yes, you can collect your order from the nearest branch.

Are there faster shipping options available?

Yes, faster shipping methods are available, including same-day delivery for an additional fee. Please contact customer service for more details.

My order hasn’t shipped because it includes a “pre-order” item. What does that mean?

Pre-order items are shipped once they become available. Partial shipping will not be processed automatically unless requested.

Will I be charged twice for shipping if my order contains unavailable items?

No. If the order is shipped to the same address, the shipping fee is charged only once.

When will my order be shipped?

Most orders are shipped within one business day from the time of purchase.

Payment

What payment methods do you accept?

Visa, Mastercard, Vodafone Cash, Orange Cash, all e-wallets, and bank transfer.

Is your website secure?

Yes, we use SSL encryption and advanced security measures.

Do you accept purchase orders from schools or institutions?

Yes, through email at Info@omartoys.com or by contacting customer service via WhatsApp.